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FREQUENTLY ASKED
QUESTIONS

Q. How will the packaged be delivered?
A. All live Lobsters will be delivered FED EX over night.

Q. What days are available for delivery?
A. Delivery is available Tuesday - Saturday (There is an extra Saturday delivery fee)

Q. What if there is a problem with the delivery and I do not receive the package?
A. Simply call 1-888 SEAFOOD (723-3663) and we will promptly handle your situation.

Q. How is the seafood and lobsters packaged?
A. All seafood is packaged in specially designed insulated foam box with frozen gel Packs, no ice or dry ice is used. The foam box is set in a corrugated box.

Q. What time can I expect my package?
A. Most deliveries arrive by 3:00pm local time, All others by 5:30pm. Saturday deliveries may arrive as early as noon.

Q. Do I have to be home to receive my package?
A. No. Packages will be left at single residency homes. Apartment and Condo deliveries must be received by a person or have an office where the package may be delivered too.

Q. Are the lobsters from Maine?
A. YES, all our lobsters are from Northern Maine.

Q. Which are better Live or Cooked Lobsters?
A. We recommend live lobsters. Nothing is better than freshly steamed lobsters right out of the pot. We will steam lobsters upon request.

Q. Are the lobsters hard shell or new shell?
A. Always HARDSHELL.

Q. Why do the Lobsters and steamers come in a red mesh bag?
A. The red mesh bags are for easy handling, each lobster and steamers come indivially in the bags, simply place lobsters and steamers in mesh bags directly into boiling water. Its that simple.

Q. I want to send a gift should I send a gift certificate or the actual product?
A. Lobsters are a great gift, but a BIG surprise. We recommend sending a gift certificate to allow the recipient to enjoy at their leisure.



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Enjoy our Industry first guarantee!
Double your money back if you're not completely satisfied with the freshness and quality of everything we sell.

Phone: (888) - SEAFOOD ((732-3663)
OpenMonday through Saturday: 9:00 a.m. to 5:00 p.m. Eastern Time

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